(Art. 81 and 84 para. 4 FinSA)
The organisational regulations of the ombudsman's office may provide that financial service providers are affiliated individually or, by virtue of their membership of an industry organisation, as a group.
The ombudsman's office is not obligated to readmit a financial service provider excluded in accordance with Article 82 FinSA insofar as the latter cannot guarantee that they will comply with the duties in accordance with Articles 78–80 FinSA.
If an individual financial service provider does not satisfy the affiliation conditions of a recognised ombudsman's office and it is neither possible nor reasonable for said provider to implement the changes required to satisfy the affiliation conditions, the Federal Department of Finance (FDF) can compel the best suited ombudsman's office to admit said financial service provider.